FAQs

★  How to order?

     Registation ---Find your interested products ---Add into your cart ---Pay by T/T or Western Union --- Inform us to prepare your order

     --- We'll send you the tracking number --- To leave us a feedback ,thanks.

How to pay?

   We accept T/T, Western Union, Ali pay now.  No transaction fee included in your order!

     1.T/T: Bank Name: The Hong Kong and ShangHai Banking Corporation Limited
            Address: No.1 Queen’s Road Central, Hong Kong
            Swift Code: HSBCHKHHHKH
            Beneficiary Name: WAYESTAR TECHNOLOGY CO LIMITED
            Account No:  814075420838

     2.Western Union:

    (1) First time: Yongjiu 
         
 Last time: Liu    
    (2) First name: xiuyun
          Last name: Fan
    
City: Shenzhen
     State: Guangdong
     Country: China

     3.Alipay: http://www.aliexpress.com/store/101958

Shipping:

    Usually,we provide following shipping method optioins: DHL,UPS,TNT,FedEx,EMS

    1.Items are generally shipped out within 1-3 business days after payment has been verified. Orders places on Ssturday and Sunday will be shipped on the following Monday.It takes around 7 business days from China to worldwide by DHL,UPS,FedEx. EMS will be nearly one week slower. (Note:Business days are from Monday to Friday,Saturdays,Sundays and holidays are excluded).If the items you ordered are out of stocks,we will contact you by E-mail or phone.

    2.For bigger quantity,we can help you arrange the shipping by air or by ship.

    3.We can cooperate with your appointed freight forwarder.

    4..Our shipping cost doesn't included any tariffs or the third party cost.

All applicable duties and taxes, if any, are not included in the purchase price of your order or transaction. If they apply and are levied, then they are your  sole and exclusive responsibility, and shall be paid by you directly to your government or to the courier company, when the products are delivered.Payment of the above-referred duties, charges and taxes are not our responsibility.

We shall not be responsible for any shipping or customs delay since this is out of our control.

★ Insurance

As between you and us , all risks of loss of, and damage to your purchased product(s) during the transportation process shall be borne solely and exclusively by you. Please note that, under applicable laws and/or international treaties, the liability of carriers, shippers, shipping agents and/or other relevant parties for any loss of or damage to product(s) handled by them may be excluded, fixed or limited. Accordingly, for all shipments, we recommend that you purchase appropriate, relevant and adequate insurance to cover against the risk of loss and damage during the transportation process. Please contact us to inquire about available insurance rates for your order or transaction.

All items are carefully packed and addressed for export. Deliveries shall generally include customary one-way standard export packaging. (If, as an exception, we assume the packaging costs, then such costs shall be calculated on the basis of verifiable net costs.) However, should items become damaged or lost while in transit to you, we shall not be responsible or liable therefor.

In the event that you purchase insurance, such insurance shall be upon and subject to the terms and conditions offered by the underwriter by whom such insurance is effected; provided however that the limit of the coverage provided by such insurance shall not be more than the invoice value of the items.

In the event that you purchase insurance and you are required to file a claim for any loss of or damage to your product under such insurance through us, please contact us to initiate the claim. We shall then refund the cost or replace the item, but only if and after confirmation has been received from the insurance company regarding acceptance of the claim and payment of the compensation.

Return:

For sample order we provide 7days return service. If the product you receive is not as described or low quality, we promises that you may return it within 1 week since your order is arrived .And receive a full refund. The return shipping fee will be paid by you.only by EMS.If by DHL,UPS,TNT,FedEx,lead us can't do custom clearance,we won't return your sample fee.  We only accept 100% new product,as same as we send out.If you send back used products or damaged,we won't return back your sample fee either.

If your sample order is over 1 week,we won't provide any return service.

Warranty time:

Our QC team will double check the goods quality after they passed in the factory line.And the professional packing team will pack your order carefully.

All the products from Wayestar Co are with high quality design and proved reliability. They are all(except accessories) guaranteed with at least 1year warranty

We warmly welcome you to test our quality and serivce.We will help you save more time and money.

Hope we will be your long term parnter in China!!!